Refund Policy
We have a 30-day return policy for merchandise, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, contact us.
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We’ll evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Some items cannot be returned, including:
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Digital products (e.g. ebooks)
- Due to their digital nature, all digital product sales are final and non-refundable.
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Printed books fulfilled through BookVault
- Returns are only accepted if an item is faulty or damaged.
- We also do not accept returns on sale items or gift cards.
If you have questions or concerns about your specific item, please don’t hesitate to reach out.
Exchanges
The fastest way to get the item you want is to return the one you have. Once the return is accepted, place a new order for the correct item.
European Union 14-Day Cooling Off Period
If your order is being shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason. The item must be in its original condition with tags and packaging, along with proof of purchase.
Refunds
We’ll notify you once we’ve received and inspected your return. If approved, your refund will be automatically processed to your original payment method within 10 business days.
Please keep in mind it may take time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, contact us.